Service Management Consultant / Service Design (Remote)

Reference:
AZ948
Sector:
Technology
Salary:
up to £500 Per Day
Town/City:
London
Contract Type:
Contract

We are working with a digital product consultancy who are assisting an end client with an ongoing product cloud migration.

 

They are seeking a Service Delivery Manager or Service Design Consultant who can offer both technical expertise with MS Azure as well as act as an ongoing advisory to join a small team of consultants delivering this solution.

 

The ideal candidate will have experience in the below areas:

IT Service Delivery: Experience of being part of IT Service Delivery organisation - this will be of benefit in terms of clarity around the level of detail that is necessary to create repeatable, deterministic procedures.

Process Design & Procedure Development: Prior responsibilities either around Service Process Design or Service Procedure development. This role is balanced approximately 10:90 in terms of the distribution of work between Process:Procedure.

ITIL: ITIL Certified (v3 or v4)

Azure Operations Architecture: Knowledge of Azure and specifically, the Azure native monitoring/management tools that will support the Cloud IT Operations teams (Azure Monitor, Azure Sentinel and Azure Security Centre).

• Azure native monitoring/management tools that will support the Cloud IT Operations teams

• Azure Monitor 

• Azure Sentinel

• Azure Security Centre

• Exposure to MSFT technologies (.Net/SQL Server) would be beneficial.

 

We will require a self-starter to be able to navigate existing documentation/harvested knowledge as well as efficiently extracting information from the engineering team.

 

Operational aspects that applicants should be familiar with include:

• Service Delivery

• Environment Provisioning

• Environment Termination

• Change Management

• Service Configuration

• Operations Configuration

• DevOps Configuration

• Incident Management

• Event Management

• Configuration Management

• Release Acceptance.

 

This is an urgent contract vacancy so please do not hesitate to send through your CV to be considered

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