1st Line Support Analyst

Reference:
1LSUP
Sector:
DevOps, Cloud & Infrastructure
Salary:
up to £38,000 Per Annum
Town/City:
London
Contract Type:
Permanent

A leading Investment Bank is looking for a 1st Line Support Analyst Analyst to be based from its offices in Central London.

This Support Analyst will be responsible for the following:
- Taking ownership of complex incidents
- Developing a strong understanding of internal financial applications
- Providing a high level of 1st line / desktop support covering Microsoft Windows technologies
- IT project work
- Providing feedback to Service Desk Manager on team performance and KPI's
- Assisting with upgrades to software and systems in the live financial environment

To be considered for this  role you must have the following experience/skills:
- Experience of acting as an escalation point and developing junior members of a support team
- Previous experience of working on IT projects and evaluating products to improve the business operations
- Windows 7,10
- Exchange / Outlook
- Windows Server
- Active Directory
- Microsoft Office
- PC and printer hardware support

Experience within an ITIL environment or within financial/professional services would be seen as advantageous however this is not essential.